Please Note : By Placing an order with us you are agreeing with our stated Terms & Conditions.
- Placement of an order is a binding contract. Orders may be cancelled within a 7 day period with no exceptions.
- Goods will not be sent until full payment has been received. In the case of payment by cheque, the cheque must clear before the goods are sent.
- All made to order items are subject to the stated 'make-up time' unless prior agreement has been reached by both parties.
- It remains your responsibility to ensure that you have stated the correct colours from the colour charts before proceeding with your order. We will not accept responsibility for incorrect details provided by the client.
- Your 'order start date' will commence from the day cleared payment is received.
- Items that are handmade are subject to slight variation. The photographs shown on this website depict a representation of the completed article.
Returns Policy
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Returns Policy for Handmade items - all items from our Handmade Range may be returned to us for a refund (less a 25% fee for bespoke items and any postage & packaging charges). We must be notified within strictly 2 days of receipt and returns must be postmarked within a strictly 14 days of receipt. Items must be returned unworn, in the same perfect condition that they were sent and with all relevant packaging. We will not issue a refund if your wedding date has passed or if the item was not as it was sent.
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Returns Policy for non handmade items - All non handmade items may be returned to us for a full refund (less any postage and packaging charges). We must be notified within strictly 2 days of receipt and returns must be postmarked within a strictly 14 days of receipt. Items must be returned unworn, in the same perfect condition that they were sent and with all relevant packaging. We will not issue a refund if your wedding date has passed or if the item was not as it was sent. Your statutory rights are not affected.
- Returns Policy for Table Diamonds - The coloured Table Diamonds are not stocked items and are ordered in for individual orders so these can be returned to us for a refund (less a 20% re-stocking fee and any postage & packaging charges). We must be notified within strictly 2 days of receipt and returns must be postmarked within a strictly 14 days of receipt. Items must be returned unworn, in the same perfect condition that they were sent and with all relevant packaging. We will not issue a refund if your wedding date has passed or if the item was not as it was sent.
Payment
- Payment may be made by cheque, items will be sent after funds have cleared, please allow 7 - 10 days. By credit/debit card via the secure server PayPal or over the telephone. By Postal Orders.
Postage & Packaging
- Orders sent by Recorded Delivery (£4.00 for Tiaras, £4.65 for Fascinators & £4.95 for Wands) will require a signature and can take up to 15 working days to be delivered.
- Orders sent by Special Next Day Delivery (£6.40 for Tiaras, £6.85 Fascinators & £7.00 for Wands), this delivery method must be selected at time of placing order, this will require a signature. Items sent by this method will be delivered before 1 p.m. the next working day if placed before 2 p.m. otherwise it will be posted the next working day and arrive before 1 p.m. the following day.
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